Measuring Collaboration Performance in Virtual Organizations

  • Ingo Westphal
  • Klaus-Dieter Thoben
  • Marcus Seifert
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 243)


Management activities need an appropriate information basis. This applies also to the management of Virtual Organizations (VO). A potential source for this information is Performance Measurement. But traditional Performance Measurement (PM) methodologies and indicators are designed to assess the performance of single companies or static networks. Specific challenges and requirements of VOs are not addressed in an appropriate way. An essential aspect is for instance the collaboration performance, which has in many VOs a vital impact on the success. The objective of this paper is to provide an approach for addressing collaboration performance in the performance measurement of a VO. Therefore the main perspectives of collaboration performance and examples for potential indicators are described.


Supply Chain Intellectual Capital Virtual Organization Collaborative Network Collaboration Performance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Ingo Westphal
    • 1
  • Klaus-Dieter Thoben
    • 1
  • Marcus Seifert
    • 1
  1. 1.Bremen Institute of Industrial Engineering and Applied Work ScienceGermany

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