Trust Building in Collaborative Networked Organizations Supported by Communities of Practice

  • Leandro Loss
  • Claudio Henrique Schons
  • Rosane Maria Neves
  • Iliane Luft Delavy
  • Iny Salete Chudzikiewicz
  • Ana Maria Cordeiro Vogt
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 243)


In view of the competitive scenario in which organizations are currently inserted, it is necessary for them to adopt a philosophy of continuous learning, aiming at improving their products and processes, besides encouraging an environment that allows knowledge exchange and innovation. On the one hand CNOs aim at increasing competitiveness through the flow of knowledge aggregated to products and processes in a formal environment. On the other hand, CoPs rise up as a mechanism that permeates new structures of communication, encouraging institutional learning and knowledge sharing, combining common values to their members in informal environments. The aim of this article is to propose the use of CoPs within CNOs to promote trust among members, aiding and encouraging the practices of knowledge sharing.


Knowledge Management Knowledge Sharing Network Member Virtual Organization Trust Building 
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Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Leandro Loss
    • 1
  • Claudio Henrique Schons
    • 2
  • Rosane Maria Neves
    • 3
  • Iliane Luft Delavy
    • 3
  • Iny Salete Chudzikiewicz
    • 4
  • Ana Maria Cordeiro Vogt
    • 4
  1. 1.Department of Automation and Systems, GSIGMA - Intelligent Manufacturing Systems GroupFederal University of Santa CatarinaBrazil
  2. 2.Department of Information ScienceFederal University of Santa CatarinaBrazil
  3. 3.Department of Knowledge Management EngineeringFederal University of Santa CatarinaBrazil
  4. 4.Uniandrade UniversityBrazil

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