Abstract
DesiCrew is a unique Business Process Outsourcing (BPO) initiative that provides high volume data related services at an affordable cost from rural areas across India. The model provides cost cutting alternatives to urban clients and new sources of income and employment to the villagers, by leveraging Internet technology. The DesiCrew central team in Chennai manages training of rural workforce, distribution and monitoring of work, quality control and client interaction all remotely. In this paper, we describe the Rural BPO model and one specific application, data entry of forms. We describe the software, Pegasus, developed for this purpose and explain the management of the distributed workforce.
Please use the following format when citing this chapter: Malhotra, S., Rathi, P., Gonsalves. T. A., Jhunjhunwala, A., Giri. T., 2007. in IPIP International Federation for Information Processing, Volume 241, Home Informatics and Telematics: ICT for the Next Billion, eds. Venkatesh, A., Gonsalves, T., Monk, A., Buckner, K., (Boston: Springer), pp. 21–33.
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References
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Malhotra, S., Rathi, P., Gonsalves, T.A., Jhunjhunwala, A., Giri, T. (2007). Untapped Resources! Amazing Potential! TeNeT’s Rural BPO Initiative. In: Home Informatics and Telematics: ICT for The Next Billion. HOIT 2007. IFIP — The International Federation for Information Processing, vol 241. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-73697-6_2
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DOI: https://doi.org/10.1007/978-0-387-73697-6_2
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