Applied Computational Trust in Utilities Management: a Case Study on The Town Council of Cava de’ Tirreni

  • Pierpaolo Dondio
  • Edmondo Manzo
  • Stephen Barrett
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 238)


This paper describes an application of computational trust techniques to enhance the water-supply service information system of the Town of Cava de’ Tirreni, Italy. The study case covers a population of almost 52 000 people and about 23 000 consumption contracts. The Town Council is responsible for the water supply service and its billing process. A correct billing process requires gathering water consumption data of each citizen, task that is partially not controllable by Town Council personnel and therefore cannot be accomplished properly without the citizen’s cooperation. Bad or malicious data are potentially harmful for both parties. The aim of this experimentation is to exploit computational trust techniques to better manage the process of validation of the received data. Computational Trust added value is represented by its autonomic implementation and by its in-depth consideration of social and environmental variables that go beyond simple data validation. The evaluation section, covering 6 years of data, will present the encouraging results obtained.


Consumption Data Apply Computational Permanent Worker Computational Trust Utility Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© International Federation for Information Processing 2007

Authors and Affiliations

  • Pierpaolo Dondio
    • 1
  • Edmondo Manzo
    • 2
  • Stephen Barrett
    • 1
  1. 1.School of Computer Science and StatisticsTrinity College DublinDublinIreland
  2. 2.Consultant (until 31.12.2006), City Council of Cava de’Tirreni (SA)Italy

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