A Process Maturity Model for Geographically Dispersed Software Sustenance Operations

  • Rajeev Sharma
  • S. Krishna
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 236)


An increase in demand for software services has led to development of software from different dispersed locations. This has brought in complexities to managing software projects. This research work focuses on the development of a process maturity model that balances different perspectives in one organization that is carrying out software sustenance work from geographically dispersed locations.


Software Sustenance Balance Scorecard Shared Space Disperse Location Global Software 


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Copyright information

© International Federation for Information Processing 2007

Authors and Affiliations

  • Rajeev Sharma
    • 1
  • S. Krishna
    • 2
  1. 1.XLRI School of ManagementJamshedpur, JharkhandIndia
  2. 2.Indian Institute of Management BangaloreBangalore, KarnatakaIndia

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