Knowledge Management in Higher Education: A Case Study in a Large Modern UK University

  • Anne Slater
  • Robert Moreton
Conference paper

This paper considers knowledge management concepts as applied in UK higher education. The IT Services Department at the University of Wolverhampton is then analysed in terms of current structure and practises with a view to identifying a knowledge management strategy. The analysis of the case study was undertaken using interviews of key staff, papers relating to a recent re-organisation and current strategic priorities.


Knowledge Management British Standard Institution Knowledge Management Strategy Current Awareness Knowledge Management Practice 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. British Standards Institution (2001) Knowledge management: a guide to good practice. PAS 2001, London: British Standards Institution.Google Scholar
  2. Davenport, T.H. and Prusack, L. (2000) Working Knowledge: How organizations manage what they know. Harvard Business School Press.Google Scholar
  3. Department Of Trade And Industry (1998) Our competitive future: building the knowledge driven economy. White Paper Cm4176, London: Department of Trade and Industry (Accessed 6th April 2000).
  4. Office Of Science And Technology (2000) Excellence and opportunity a science and innovation policy for the 21 st century. White Paper Cm4814, London: Department of Trade and Industry (Accessed 15 th January 2002).
  5. Rowley, J. (2000) Is higher education ready for knowledge management? The in-ternational journal of educational management, 14(7), pp. 325-333.Google Scholar
  6. Slater, A. (2000) Communication. Wolverhampton: IT Services, University of Wolverhampton. (Unpublished internal report).Google Scholar
  7. Slater, A. (2002) MSc Dissertation, University of Wolverhampton, UK.SGoogle Scholar
  8. Slater, A. and Moreton, R. (2002), “An Evaluation of Knowledge Management Concepts and Methodologies”. Transactions in International Information Sys-tems, ISSN: 1507-8647.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  • Anne Slater
    • 1
  • Robert Moreton
    • 1
  1. 1.University of WolverhamptonUK

Personalised recommendations