Companies are investing in new information systems in order to achieve higher efficiency in their business operations. But innovations in information technology (IT) in the form of increased productivity have still been modest. This is a well known phenomenon, usually called the “productivity paradox” for investments in IT systems within enterprises (Brynjolfsson 1993). Even if the IT investments made during the last ten years have successively provided improved operational effects, they do not fully come up to the expectations of the top managements. Investments in large enterprise systems will not automatically generate improved efficiency in the organisation (Davenport 2000). The implementation in modern IT systems needs to be supplemented by new innovative business processes and solid investments in competence development to have full potential effects!
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Nilsson, A.G. (2007). Enterprise Information Systems – Eight Significant Conditions. In: Wojtkowski, W., Wojtkowski, W.G., Zupancic, J., Magyar, G., Knapp, G. (eds) Advances in Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-70802-7_22
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