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Requirements Determination for Knowledge Management Systems in Information Technology Outsourcing Relationships

  • Dolphy M. Abraham

This paper discusses ongoing research studying requirements determination for knowledge management (KM) systems across organizational boundaries. The domain of information technology outsourcing (ITO) relationships is used as the example in this discussion. Business networks, such as, outsourcing arrangements for information technology management or business process management have become a routine arrangement. Data and knowledge sharing becomes a vital aspect of operating and managing such business networks. Consequently, the role of knowledge management becomes more important as business networks become more prevalent. Knowledge management, in the context of business partnerships or networks, is the set of processes necessary to facilitate sharing of information and process knowledge. KM processes also direct the information and knowledge sharing in a way that supports each organization’s objectives.

Keywords

Business Process Knowledge Management Knowledge Sharing Process Knowledge Business Process Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  • Dolphy M. Abraham
    • 1
  1. 1.College of Business AdministrationLoyola Marymount UniversityLos AngelesUSA

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