Understanding Strategic ISD Project in Practice – An ANT Account of Success and Failure
This paper presents an interpretive case study of a strategic information system development (ISD) project in an insurance Company whose outcomes were perceived as both a success and a failure. By following actors – both human and non-human – involved in the strategic ISD project and the processes of inscribing and aligning interests within their actor-networks, the paper aims to unpack and provide a rich description of the contradictory nature of the socio-technical in such a project and the making of its success and failure. Guided by Actor Network Theory (ANT) the description traces the emergence of heterogeneous actor-networks and reveals how and why some interests did translate while others didn’t into the IS designs, thereby producing the perceptions of success or failure.
KeywordsInformation System Information System Research Actor Network Theory Information System Development Business Analyst
Unable to display preview. Download preview PDF.
- 4.Callon, M. (1991) Techno-economic network and irreversibility. In: Law J. (ed) A Sociology of Monsters. Essays on Power, Technology and Domination, Routlegde, pp 132-164Google Scholar
- 7.Hanseth, O. and Monteiro, E. (1998) Understanding Information Infra- structure(manuscript), http://heim.ifi.uio.no/∼oleha/publications(accessed 18.04.06)
- 9.Latour, B. (1991) Technology is society made durable. In: Law J. (Ed.) A Sociology of Monsters. Essays on Power, Technology and Domination, Routlegde, pp 103-131Google Scholar
- 10.Latour, B. (2005) Reassembling the Social: An Introduction to Actor-Network Theory, Oxford University PressGoogle Scholar
- 13.Luftman, J. and Brier, T. (1999) Achieving and sustaining business-IT alignment. California Management Review 24,1: 109-122Google Scholar
- 14.Mitev, N.N. (1996) More than a failure? The computerized reservation systems at French Railways. Information Technology and People 9,40: 8-19Google Scholar
- 16.Neuman, W.L. (2006) Social Research Methods—Qualitative and Quan-titative Approaches, 6th ed., Allyn and Bacon, BostonGoogle Scholar
- 18.Tatnall, A., and Gilding, A. (1999) Actor-network theory and information systems research. Proceedings of the 10th Australasian Conference on In-formation Systems, pp. 955-966Google Scholar
- 19.Underwood, J. (1998) Not another methodology: what ANT tells us about systems development, The 6th International Conference on Infor-mation Systems Methodologies, British Computer Society, Salford UK, accessed from http://www-staff.mcs.uts.edu.au/∼jim/papers/ismeth.htm
- 20.Underwood, J. (2001). Negotiating the chasm in system development : some advice from ANT, Proceedings of the 12th Australasian Conference on Information Systems Coffs Harbour, NSWGoogle Scholar
- 21.Vidgen, R. and McMaster, T. (1997) Black boxes: non-human stake-holders and the translation of IT through mediation, Proceedings of the IFIP TC8 WG 8.2 International Conference on Information Systems and Qualitative Research, pp. 250-271Google Scholar
- 23.Walsham, G. (1997) Actor-network theory and IS research: current status and future prospects, Proceedings of the IFIP TC8 WG 8.2 International Conference on Information Systems and Qualitative Research, pp. 466-480Google Scholar