This paper presents an interpretive case study of a strategic information system development (ISD) project in an insurance Company whose outcomes were perceived as both a success and a failure. By following actors – both human and non-human – involved in the strategic ISD project and the processes of inscribing and aligning interests within their actor-networks, the paper aims to unpack and provide a rich description of the contradictory nature of the socio-technical in such a project and the making of its success and failure. Guided by Actor Network Theory (ANT) the description traces the emergence of heterogeneous actor-networks and reveals how and why some interests did translate while others didn’t into the IS designs, thereby producing the perceptions of success or failure.
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Abrahall, R., Cecez-Kecmanovic, D., Kautz, K. (2007). Understanding Strategic ISD Project in Practice – An ANT Account of Success and Failure. In: Magyar, G., Knapp, G., Wojtkowski, W., Wojtkowski, W.G., Zupančič, J. (eds) Advances in Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-70761-7_3
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