Understanding Strategic ISD Project in Practice – An ANT Account of Success and Failure

  • Rebecca Abrahall
  • Dubravka Cecez-Kecmanovic
  • Karlheinz Kautz

This paper presents an interpretive case study of a strategic information system development (ISD) project in an insurance Company whose outcomes were perceived as both a success and a failure. By following actors – both human and non-human – involved in the strategic ISD project and the processes of inscribing and aligning interests within their actor-networks, the paper aims to unpack and provide a rich description of the contradictory nature of the socio-technical in such a project and the making of its success and failure. Guided by Actor Network Theory (ANT) the description traces the emergence of heterogeneous actor-networks and reveals how and why some interests did translate while others didn’t into the IS designs, thereby producing the perceptions of success or failure.


Information System Information System Research Actor Network Theory Information System Development Business Analyst 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  • Rebecca Abrahall
    • 1
  • Dubravka Cecez-Kecmanovic
    • 1
  • Karlheinz Kautz
    • 2
  1. 1.Faculty of Commerce and EconomicsUniversity of NSWAustralia
  2. 2.Department of InformaticsCopenhagen Business SchoolDenmark

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