Towards a Dialectic Understanding of Enterprise Systems – Vendor Challenges and Contradictory Rhetoric
Substantial Enterprise Systems (ES) research has focused on customers’ imple- mentation processes. This paper argues the need for a larger context to understand ES implementation. This context includes the fundamental challenge ES vendors are facing, how to satisfy unique needs with generic software. The designed solution to this challenge is analyzed, focusing on the two simple and yet fundamental concepts of commonality and variability. It is argued that the balance between commonality and variability may be viewed as a dialectic of design.
KeywordsEnterprise System Generic Software Enterprise Resource Planning Enterprise Resource Planning System Demarcation Line
Unable to display preview. Download preview PDF.
- Agresso (2005) Whitepaper: “Implementation the easy way”. www.agresso.com.
- Brehm, L., Heinzl, A., Markus, M.L. (2001). “Tailoring ERP Systems: A Spec-trum of Choices and their Implications”. Proceedings of HICSS-34, Los Alamitos CA, IEEE.Google Scholar
- Bühne, S., K. Lauenroth, et al. (2005). “Modelling Requirements Variability across Product Lines”. 13th IEEE International Conference on Requirements Engineering, Paris, France, IEEE Computer Society.Google Scholar
- CMS Watch (2006). http://www.cmswatch.com/CMS/Report/Vendors/
- Dahlbom, B. and L. Mathiassen (1993). Computers in Context: The philosophy and practice of systems design. Cambridge, Mass., NCC Blackwell.Google Scholar
- Davenport, T. H. (1998). “Putting the Enterprise into the Enterprise System.” Harvard Business Review 76(4): 122-131.Google Scholar
- Documentum (2006). http://www.documentum.com/consulting/custom_dev.htm FileNet (2006). http://www.filenet.com/English/Industry_Solutions/index.asp FileNet (2006b) Consulting Services. http://www.filenet.com/English/Customer_Center/Professional_Services/Cons ulting_Services/Consulting_Services/012050005.pdf http://ez.no/
- Israel, J. (1979). The Language of Dialectics and the Dialectics of Language. Co-penhagen, Munksgaard.Google Scholar
- Markus, M. L. (1997). “The Qualitative Difference in IS Research and Practice ”. Proceedings of the IFIP TC 8 8.2 International Conference on Information Systems and Qualitative Research, Philadelphia. 11-27.Google Scholar
- Markus, M. L. and C. Tanis (2000). “The Enterprise System Experience - From Adoption to Success”. R. W. Zmud (ed.): Framing the domains of IT man-agement: projecting the future through the past. Ohio, Pinnaflex: 173-207.Google Scholar
- Nordheim, S. and T. Päivärinta (2006). “Implementing Enterprise Content Man-agement: From Evolution through Strategy to Contradictions Out-of-the-Box. ”European Journal of Information Systems. In press.Google Scholar
- Patton, M. Q. (1990). Qualitative evaluation and research methods. Newbury Park, Sage.Google Scholar
- Robey, D., J. W. Ross, et al. (2002). “Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change.” Journal of Management Information Systems 19(1): 17-46.Google Scholar
- SAP (2003). “SAP Makes Innovation Happen”. SAP AG Brochure Material No. 50 065- 210.Google Scholar
- SAP (2003b). “SAP Customer Services Network”. SAP AG Brochure Material No. 50 045-557.Google Scholar
- SAP (2005). “Integrated Industry-Specific Enterprise Solutions For Midsize Busi-nesses”. AG Brochure Material No. 50 061-060.Google Scholar
- Somers, T. M. and K. Nelson (2001). “The impact of critical success factors across the stages of enterprise resource planning implementations”. Proceed-ings of HICSS-34, Los Alamitos CA, IEEE.Google Scholar