Abstract
This paper presents a case study on a company that encountered numerous challenges resulting from mergers and acquisitions of other companies as well as a new strategy to promote organic growth. To address some of these challenges, a new process, systems, and applications were developed to enable the company to shift from providing primarily products to their customers to products and services. This new process together with the resources captures information on what services are performed, why the services are performed, and how the services are performed; thus facilitating this new business model. The results from this work position the company with a sustainable competitive advantage in the global marketplace.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
S. Zhang and L. Huang, Comparative Study of Obtaining Competitive Advantage from Information Technology, Proceedings of the International Conference of Service Systems and Services Management (ICSSSM’ 05), Vol. 1, pp. 19–23, June 2005.
R. H. Perry and D. W. Green, Perry’s Chemical Engineers’ Handbook (7th Edition), (McGraw-Hill Professional, 1998).
Visual Ontology Modeling (VOM) tool, http://www.sandsoft.com.
Insighttm, http://www.gewater.com/service/service.Jnsight.jsp.
M. Dausch and C. Hsu, Engineering service products: The case of mass-customising service agreements for heavy equipment industry, International Journal of Services, Technology and Management (2006), Vol. 7, No. 1, pp. 32–51.
M. Dausch, Strategic Product service planning for heavy industrial equipment: a reference information model, PhD Thesis of file at Rensselaer Polytechnic Institute Library (December 2002).
M. Dausch, Process Analysis Using Ontologies for Water & Power Management, Presentation from Second Annual Semantic Technology Conference (May 2006).
R. Mizonguchi, Part 1: Introduction to Ontological Engineering, New Generation Computing (Ohmsha, Ltd. and Springer-Verlag 2003), Vol. 21, No. 4, pp. 365–384.
R. Mizonguchi, Part 2: Ontology development, tools, and languages, New Generation Computing (Ohmsha, Ltd. and Springer-Verlag 2004), Vol. 22, No. 1, pp. 61–96.
R. Mizonguchi, Part 3: Advanced course of ontological engineering, New Generation Computing (Ohmsha, Ltd. and Springer-Verlag 2004), Vol. 22, No. 2, pp. 198–220.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2007 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Dausch, M.E. (2007). A Framework for Service Enterprise Integration: A Case Study. In: Hsu, C. (eds) Service Enterprise Integration. Integrated Series in Information Systems, vol 16. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-46364-3_6
Download citation
DOI: https://doi.org/10.1007/978-0-387-46364-3_6
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-46361-2
Online ISBN: 978-0-387-46364-3
eBook Packages: Business and EconomicsBusiness and Management (R0)