Abstract
The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.
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Davenport, E., Horton, K. (2006). The Production of Service in the Digital City: A Social Informatics Inquiry. In: Berleur, J., Nurminen, M.I., Impagliazzo, J. (eds) Social Informatics: An Information Society for all? In Remembrance of Rob Kling. HCC 2006. IFIP International Federation for Information Processing, vol 223. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-37876-3_19
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