Abstract
Today, much of the world economy is focused on the service sector (Stafford and Saunders 2004). One of the changes driving service economic growth has been the rapid development in computer technology, mobile technology and the Internet (ibid.). There are e.g. mobile positioning services, traffic information services and intermediary services such as banking services on the Internet. With the help of channels such as the Internet and mobile telecommunications, information and functionalities are delivered by service providers, and are used by customers with the help of information technology (IT) systems. Many of these services have a characteristic where customers can meet and communicate with each other.
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© 2006 Springer Science-Business Media, LLC
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Hultgren, G., Eriksson, O. (2006). The User Interface as a Supplier of Intertwined e-Services. In: Nilsson, A.G., Gustas, R., Wojtkowski, W., Wojtkowski, W.G., Wrycza, S., Zupančič, J. (eds) Advances in Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-36402-5_47
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DOI: https://doi.org/10.1007/978-0-387-36402-5_47
Publisher Name: Springer, Boston, MA
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