Abstract
Quality online education requires successful management of resources and services. This paper examines the increasing need to support productive academic teams and foster collaboration in developing a high quality online environment. The paper is based on a study into academic support services and collaboration at Deakin University. The provision of quality support was found to be increasingly challenging given the complexity of the online university environment. A number of recommendations arise out of the study including some practical changes to service, the need to commit to innovation, the importance of frameworks and standards as well as a range of broader cultural, organisational and political changes.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35700-3_33
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© 2003 IFIP International Federation for Information Processing
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Epps, J., Stacey, E. (2003). Establishing quality online. In: Davies, G., Stacey, E. (eds) Quality Education @ a Distance. IFIP — The International Federation for Information Processing, vol 131. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35700-3_32
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DOI: https://doi.org/10.1007/978-0-387-35700-3_32
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-1039-7
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