Abstract
This paper focuses on the role of discourse as a means of conferring identity and reducing task-related anxiety. Seeing discourse in this essentially defensive light leads to a new perspective on resistance to organizational change, portraying it as a threat to the defense structure of established discourses. To illustrate, the nascent discourse of electronic government will be examined. Although a potent new discourse, e-government clashes strongly with the discursively embedded social defense systems of local government. A case study is reported in a UK local authority. Drawing on actor network theory, it is shown how the hegemonic influence of the social defenses translated the radical rhetoric of e-government into an operational discourse that was bland and unthreatening.
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Wastell, D.G. (2003). Organizational Discourse as a Social Defense: Taming the Tiger of Electronic Government. In: Wynn, E.H., Whitley, E.A., Myers, M.D., DeGross, J.I. (eds) Global and Organizational Discourse about Information Technology. IFIP — The International Federation for Information Processing, vol 110. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35634-1_10
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DOI: https://doi.org/10.1007/978-0-387-35634-1_10
Publisher Name: Springer, Boston, MA
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