Abstract
Many commercial web sites, as web stores, have recently experienced perform-ance problems due to the growth of Internet trading. One way to improve a site’s performance during overload is to introduce admission control mechanisms. In this paper we develop and investigate two admission control schemes specifically for distributed commercial web sites. One of the schemes is request-based and the other one is session-based. A queuing network model is used to investigate a distributed site representing a web store. We find that both schemes improve the site’s performance during overload. However, while the session-based control scheme guarantees a good customer QoS, the request-based scheme generates a large amount of so called angry customers.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35620-4_43
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© 2003 IFIP International Federation for Information Processing
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Kihl, M., Widell, N. (2003). Admission Control Schemes Guaranteeing Customer QoS in Commercial Web Sites. In: Gaïti, D., Boukhatem, N. (eds) Network Control and Engineering for QoS, Security and Mobility. NetCon 2002. IFIP — The International Federation for Information Processing, vol 107. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35620-4_27
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DOI: https://doi.org/10.1007/978-0-387-35620-4_27
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