Abstract
This paper focuses on sites analysis in two usability categories: ‘Navigation’, and ‘Help and Advice’. We have compared 24 on-line securities trading sites and 22 shopping sites. Several areas in these two usability categories demonstrated significantly lower performance of the on-line brokers compared to the on-line retailers. This paper looks in detail into these deficiencies.
The research is based on the Allied Testing Usability Assessment Questionnaire consisting of 200 questions that cover categories essential for web usability: Navigation, Bugs-free functionality, Information Accessibility, Transaction Processing and Speed, Help and Advice, Viewing Options, and Visual Design and Wording.
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© 2002 IFIP International Federation for Information Processing
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Morenkov, D. (2002). Keep on Trying. In: Hammond, J., Gross, T., Wesson, J. (eds) Usability. IFIP WCC TC13 2002. IFIP — The International Federation for Information Processing, vol 99. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35610-5_15
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DOI: https://doi.org/10.1007/978-0-387-35610-5_15
Publisher Name: Springer, Boston, MA
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