Abstract
This paper outlines the use of networks and quality function deployment to represent the relationships between best practices, measures of performance and associated variables in customer-supplier relationships. It is shown that the effective implementation of many customer —supplier relationship best practices requires the prior implementation of a number of best practices.
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References
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© 1999 Springer Science+Business Media New York
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Kochhar, A.K., Saeed, M.K. (1999). A quality function deployment model of best practices in customer-supplier relationships. In: Mertins, K., Krause, O., Schallock, B. (eds) Global Production Management. IFIP — The International Federation for Information Processing, vol 24. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35569-6_29
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DOI: https://doi.org/10.1007/978-0-387-35569-6_29
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-5334-9
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