Abstract
In order to cope with the challenges of current markets, enterprises need to be technically as well as socially capable of development. The necessary ability of innovation for structural and process adaptation can be achieved through the key competence of learning capability (Reinhardt/Pawlowsky, 1998). Instruments for the practical support of learning processes in enterprises are becoming increasingly important in this context.
Simulation games can prove to increase the learning capability of groups and teams of employees, and to stimulate organisational learning processes (Heidack, 1995). The aim of this paper is to present a three-level-model of learning processes within a simulation game. The model is based on “feedback” structures, which are also used in the field of entrepreneurial cybernetics for the control of enterprise processes. According to Argyris & Schön (1978), these feedback structures consist of the following three processes: result-oriented learning (Single-Loop Learning), experience-oriented learning (Double-Loop Learning) and process-oriented learning (Deutero Learning).
The practical application of the model will be explained using the board game “Q-Key — Quality Management”. It supports enterprises in the implementation of TQM-models by promoting quality-awareness and motivation among employees. The game offers the possibility of simultaneously promoting social, methodical and knowledge competencies among employees (Heidack, 1995). The board game “Q-Key” can convey abstract Quality Management concepts in a clear and “living” way, which leads to these concepts being successfully transferred into day-to-day life within enterprises.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35506-1_17
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© 2000 IFIP International Federation for Information Processing
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Haferkamp, S., Thomas, S., Henning, K. (2000). Preparing Employees for the Learning Enterprise through Simulation Games. In: Riis, J.O., Smeds, R., Van Landeghem, R. (eds) Games in Operations Management. IFIP — The International Federation for Information Processing, vol 42. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35506-1_15
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DOI: https://doi.org/10.1007/978-0-387-35506-1_15
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