Abstract
This paper deals with the role and actions of internal change agents as game facilitators. The paper describes a training programme called SIMNET for training new game facilitators to use a work process development method called the Work Flow Game. The Work Flow Game is an action-oriented, tailored simulation game where the participants simulate their own real work activities together. There were eleven internal change agents from nine different organisations participating in the training programme. The results of the training programme were evaluated by conducting a qualitative case study. All participants were able to carry out their simulation games and most of the projects gained results in terms of implementation of changes.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35506-1_17
Chapter PDF
Similar content being viewed by others
References
Alänge, S., Jacobsson, S. & Jarnehammar, A. (1998) Some Aspects of an Analytical Framework for Studying the Diffusion of Organizational Innovations. Technology Analysis & Strategic Management, Vol. 10, No. 1, 3–21.
Forssén-Nyberg, M. & Kutilainen, P. (1998) Participative simulation game as facilitator of organizational development process — two case studies. In: Smeds, R. & Ibis, J. O. (Eds.) Experimental Learning in Production Management, The effects of using simulation games in universities and industry, 39–49. Chapman & Hall, London
Greenblat, C. S. & Duke, R. D. (Eds.) (1981) Principles and practices of gaming-simulation. Sage, London.
Gummesson, E. (1991) Qualitative Methods in Management Research. Sage, Newbury Park.
Haho, P. (1998) Tailored simulation games for successful business process development. In: Smeds, R. & Riis, J. O. (Eds.) Experimental Learning in Production Management, The effects of using simulation games in universities and industry, 24–38. Chapman & Hall, London.
Hartley, J., Benington, J. & Binns, P. (1997) Researching the Roles of Internal Change Agents in the Management of Organizational Change. British Journal of Management, Vol. 8, 61–73.
Knowles, M. S. (1975) Self-directed learning, a guide for learners and teachers. Association Press, Chicago.
Knowles, M. S. (1984) Andragogy in Action. Applying modern Principles of Adult Learning. Jossey-Bass Publishers, San Francisco, London.
Kotter, J. P. (1995) Leading Change: Why Transformation Efforts Fail. Harvard Business Review, March-April 1995, 59–67.
Pankakoski, M. (1998) Knowledge Sharing and Value Reproduction - The Work Flow Game as a Case Example. Docotral dissertation. Helsinki University of Technology, Industrial Management and Work and Organizational Psychology, Report No 6. Hakapaino, Helsinki.
Piispanen, E. (1995) Simulaatiopeli muutoksen käynnistäjänä. Esimerkkitapaus Turun ja Po-rin lääninhallituksesta. Tuottavuudella tulevaisuuteen. Hallinto-ja toimistotyö organisaation tuottavuustekijänä (Keto) -projektin julkaisuja, Espoo. (The simulation game starts the change process. Case example from a Provincial Government of Turku and Pori. Report of the Productive Office (Proffice) project. The Finnish National Productivity Programme. Espoo: Otapaino.) (in Finnish)
Piispanen, E., Ruohomäki, V., Pankakoski, M. & Teikari, V. (1996) The Work Flow Game - A new method for developing office work. In: Saunders, D., Percival, F. & Vartiainen, M. (Eds.) The Simulation and Gaming Yearbook, Vol 4: Games and Simulations to Enhance Quality Learning. Kogan Page, London.
Piispanen, E., Pankakoski, M., Ruohomäki, V., & Teikari, V. (1998) The Work Flow Game for Knowledge Work. A Handbook. Hakapaino, Helsinki.
Piispanen, E. & Ylisuvanto, E. (1993) Miten arvioida konsultointityötä? Konsulttien roolivalinnat ja hankkeiden tuloksellisuus (How to evaluate consultancy? The roles of consultants and effectiveness of the projects). Seminar report for POHTO’s consultant training programme. Unpublished report. The Finnish Institute of Public Management, Helsinki. (in Finnish)
Revans, R. W. (1982) The origins and growth of action learning. Studentlitteratur, Lund.
Ruohomäki, V. (1994) Simulation games and their effects - the Work Flow Game for the development of administrative work. Helsinki University of Technology, Industrial Economics and Industrial Psychology, Report No 156, Espoo.
Ruohomäki, V. (1995) A simulation game for the development of administrative work processes. In: Saunders, D. (Ed.) The Simulation & Gaming Yearbook 1995, Vol 3. Kogan Page, London, 264–270.
Schein, E. H. (1987) Process Consultation, Volume II, Lessons for Managers and Consultants. Addison-Wesley.
Smeds, R. (1996) Management of Enterprise Evolution. Evolution Management Principles and Methods for Learning Organizations. Acta Polytechnica Scandinavica, Mathematics, computing, and management in engineering series, No 80, Helsinki.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 IFIP International Federation for Information Processing
About this chapter
Cite this chapter
Pankakoski, M. (2000). Change Agent 007 — Licence to Simulate. In: Riis, J.O., Smeds, R., Van Landeghem, R. (eds) Games in Operations Management. IFIP — The International Federation for Information Processing, vol 42. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35506-1_1
Download citation
DOI: https://doi.org/10.1007/978-0-387-35506-1_1
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-5306-6
Online ISBN: 978-0-387-35506-1
eBook Packages: Springer Book Archive