Abstract
Scenarios using the MOA-S model are proposed as a method for discussion and design of the future work organization of CSCW systems. CSCW technology has the potential to enable design of the organization with more flexible communication patterns than previously available. However, we still lack methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The results of the case study are structured in accordance with the MOA-S model. The MOA-S model could then be used as a design tool in order to initiate and support a dialogue about the remaining design of the work organization in the CSCW system.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35505-4_33
Chapter PDF
Similar content being viewed by others
Keywords
References
Andersen, N. B., and Chatfield, A. “Using IT for Creating the 21” Century Organization.,“ keynote presentation, Giga’s European Business Process and Workflow Conference, Amsterdam, October 28–30, 1996.
Argyris, C., and Schön, D. Organizational Learning II. Reading, MA: Addison Wesley, 1996. Ashkenas, R. Den gränslösa Organisationen (The Boundaryless Organization). Lund, Sweden: Studentlitteratur, 1997.
Bannon, L., and Schmidt, K. “CSCW: An Initial Exploration,” Scandinavian Journal of Information Systems (5), 1995, pp. 3–24.
Bardram, J. E. “Organizational Prototyping: Adopting CSCW Applications in Organizations,” Scandinavian Journal of Information Systems (8: 1 ), 1996, pp. 69–88.
Berger, P., and Luckman, T. The Social Construction of Reality. New York: Anchor Books, 1989.
Ciborra. C. (ed.). Groupware and Teamwork. Chichester: John Wiley & Sons, 1996.
Carroll, J. M. Scenario-based Design: Envisioning Work and Technology in Systems Development. Chichester: John Wiley & Sons, Inc., 1995.
Ehn, P., and Sjögren, D. “From System Description to Scripts for Documentation,” in Design at Work: Cooperative Design of Computer Systems, J. Greenbaum and M. Kyng (eds.).. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc., 1991.
Fahey, L., and Randall, R. M. Learning from the Future: Competitive Foresight Scenarios. New York: John Wiley & Sons, Inc., 1998.
Försäkringskassan. Förteckning över planerade projekt i Utvecklingsprogrammet (A List of Planned Projects in the Development Program), internal report, 1998..
Gardell, B. Arbetets organization och människans natur (The Organization of Work and the Nature of Human Beings). Stockholm: Arbetsmiljöfonden, 1986.
Grudin, J. “Groupware and Social Dynamics: Eight Challenges for Developers,” Commications of the ACM (37), 1994, pp. 93–105.
Grundén, K. Människa, organisation, ADB-system. Ett manniskoorienterat perspektiv pâ systemutveckling (Human Beings, Organizations, EDP Systems: A Human-Oriented Perspective on Systems Development), doctoral dissertation, Department of Sociology, University of Gothenburg (monograph no. 47 ). Lund, Sweden: Studentlitteratur, 1992.
Grundén, K. “Local Initiatives with Pilot Implementation of Desktop Video Communication in the Swedish Social Insurance Board,” in NOKOBIT-97: Norsk konferense om organisasjoners bruk av IT (A Norwegian Conference About Organizations Use of IT), N. M. Nielsen (ed.), Department of Economy, (Informatics), University of Bodö, June 12–13 1997.
Hedberg, B., Elling, M., Jönsson, S., Köhler, H., Mehlmann, M., Parmsund, M., and Werngren, C. (eds.). Kejsarens nya kontor. Fallstudier om datorisering pd kontor (The Emperor’s New Office: Case Studies of Computerization). Stockholm: Liber, 1986.
Huff, C., and Finholt, T. Social Issues in Computing: Putting Computing in Its Place. New York: McGraw-Hill Series in Computer Science, 1994.
Jälmestâl, C., Sköld, L., and Wahlqvist. “Projektrapport strategier for kompetensförsörjning,” delprojekt I och 2, Försäkringskassan 980929. Internal report;not published.
Johansson, A., and Ulfvensjö, L. Kommunalt organ isationstänkande.: en förstudie av kommunernas förändringsarbete under 1980-talet. Örebro, Sweden: Högskolan i Orebro, 1990.
Josefsson, I. “Kampen om innebörden i begreppen” (The Struggle About the Meaning of the Concepts), Sprak och erfarenhet. (Language and Experience), I. Josefsson (ed.). Stockholm: Carlsson & Jönsson, 1985.
Kraut, R. E., Fish, R. S., Root, R. W., and Chalfonte, B. L. “Communication in Organizations: Form, Function and Technology,” Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-human Collaboration,“ R. M. Baecker (ed.). San Mateo, CA: Morgan Kaufmann Publishers Inc, 1993.
Kvale, S. Den kvalitativa forskningsintervjun (The Qualitative Research Interview). Lund, Sweden: Studentlitteratur, 1997.
Kyng, M. “Design for Cooperation: Cooperating in Design,” Communications of the ACM (34: 12 ), 1991, pp. 65–73
Leifer, R. “Matching Computer-based Information Systems with Organization Structure,” MIS Quarterly, March 1988.
Litterer, J. A. Organizations: Structure and Behavior (Volume 1). New York: John Wiley, 1963. Macheridis, N. Arbetsorganisation. En historisk granskningav konventioner (Work Organization:
A Historical Examination of Conventions), Working Paper, Institute of Economic Research, School of Economics and Management, Lund University, 1997.
Mark, G., Fuchs, L., and Sohlenkamp, M. “Supporting Groupware Conventions through Contextual Awareness,” in Proceedings of the Fifth European Conference on Computer Supported Cooperative Work, J. A. Hughes, W. Printz, T. Rodden, and K. Schmidt (eds.). Dordrecht, Netherlands: Kluwer Academic Publishers, 1997.
Merriam, S. H. Fallstudien som forskningsmetod. (The Case Study as Research Method). Lund, Sweden: Studentlitteratur, 1994.
Mintzberg, H. Structures in Fives: Designing Effective Organizations. Englewood Cliffs, NJ: Prentice-Hall, 1984.
NUTEK. Towards Flexible Organizations. Stockholm: Swedish National Board for Industrial and Technical Development (B 1996:6), 1996.
Schwartz, P. The Art of the Long View Planning for the Future in an Uncertain World. New York: John Wiley and Sons, 1998.
van der Heijden, K. Scenarios, Strategies and the Strategy Process. Nijenrode Research Paper Series No. 1997–01, Centre for Organisational Learning and Change, University ofNijenrode, 1997. (Available at http://www.library.nijenrode.nl/library/publications/nijrrep1997-01/199701.html
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 IFIP International Federation for Information Processing
About this chapter
Cite this chapter
Grundén, K. (2000). MOA-S: A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems. In: Baskerville, R., Stage, J., DeGross, J.I. (eds) Organizational and Social Perspectives on Information Technology. IFIP — The International Federation for Information Processing, vol 41. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35505-4_24
Download citation
DOI: https://doi.org/10.1007/978-0-387-35505-4_24
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6107-8
Online ISBN: 978-0-387-35505-4
eBook Packages: Springer Book Archive