Abstract
Service is an essential element of capital goods today. Sometimes it is even the most profitable business field for the manufacturer. This paper presents an investigation of the re-manufacturing industry in Germany and its competitiveness against new products. Requirements for making service more effective are adduced from this study, leading to the description of an intemetbased life-cycle service system. This service system supports all phases of the life of a complex product from configuration to operation, repair and re-manufacturing.
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© 2001 Springer Science+Business Media New York
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Bürkner, S., Wiendahl, HP. (2001). e-Service for Complex Technical Products - a New Approach for Supporting Life-cycle Services. In: Mo, J.P.T., Nemes, L. (eds) Global Engineering, Manufacturing and Enterprise Networks. DIISM 2000. IFIP — The International Federation for Information Processing, vol 63. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35412-5_26
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DOI: https://doi.org/10.1007/978-0-387-35412-5_26
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-1012-0
Online ISBN: 978-0-387-35412-5
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