Abstract
The user requirements analysis is an essential part of any automation effort. In this paper we use a methodology for users requirements analysis based on an advanced model, the one of transaction costs analysis, which overcomes the conceptual shortcomings of the data and cybernetic models. The goal of the TIBAS project was to design a multimedia platform for collaboration in product development in the car manufacturing industry. The paper examines how the European automotive industry affects the supplier-manufacturer relationship. We analyse this relationship based on transaction costs economics and on the study of communication breakdowns that affect business transactions. Based on the empirical study, a series of infrastructure services are identified which meet the industrial user requirements.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35357-9_22
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© 1999 IFIP International Federation for Information Processing
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Ciborra, C. (1999). The transaction costs analysis of the customer-supplier relationships in product development. In: Baskin, A.B., Kovács, G., Jacucci, G. (eds) Cooperative Knowledge Processing for Engineering Design. PROLAMAT 1998. IFIP — The International Federation for Information Processing, vol 5. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35357-9_11
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DOI: https://doi.org/10.1007/978-0-387-35357-9_11
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-4874-1
Online ISBN: 978-0-387-35357-9
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