Abstract
The emerging development of virtual corporations, networks and facilities raises the issue of the management of development processes for future enterprise-wide networked applications. Recently there has been some interesting developments in the area of Computer Supported Cooperative Work (CSCW) that provides a binding between organisational business processes and emerging communication technologies. This paper presents a new methodology for the development of CSCW systems. The commonly used help-desk based cooperative business model has been used for illustration. This paper also presents the application of this methodology as a case study in a large telecommunication organisation. This work lays the foundation for research in the evolution of effective means for the development of future cooperative information systems.
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© 1998 IFIP
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Ray, P.K. (1998). A new methodology for the development of CSCW systems. In: Horspool, R.N. (eds) Systems Implementation 2000. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35350-0_3
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DOI: https://doi.org/10.1007/978-0-387-35350-0_3
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-5041-2873-5
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