A new methodology for the development of CSCW systems

  • P. K. Ray
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT)


The emerging development of virtual corporations, networks and facilities raises the issue of the management of development processes for future enterprise-wide networked applications. Recently there has been some interesting developments in the area of Computer Supported Cooperative Work (CSCW) that provides a binding between organisational business processes and emerging communication technologies. This paper presents a new methodology for the development of CSCW systems. The commonly used help-desk based cooperative business model has been used for illustration. This paper also presents the application of this methodology as a case study in a large telecommunication organisation. This work lays the foundation for research in the evolution of effective means for the development of future cooperative information systems.


CSCW methodology help-desk cooperative systems enterprise networks user-centred design 


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Copyright information

© IFIP 1998

Authors and Affiliations

  • P. K. Ray
    • 1
  1. 1.Nepean Department of ComputingThe University of Western SydneyKingswoodAustralia

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