Abstract
This paper presents the success factors of multi-company benchmarking as a means of improving internal development methods and logistical structures in industrial companies.
Companies with interest on improving their development practices and operational performance through learning from others and sharing their knowledge were arranged as a benchmarking group coordinated by independent researchers of Helsinki University of Technology. The secondary aim of this paper is to describe how this has been carried out in different research project groups.
The experiences show that benchmarking method is an applicable and an effective tool as long as certain prerequisites are fulfilled and proper actions are taken to ensure that the critical success factors are taken into account in the implementation. Main findings are that similar responsibilities and tasks of participants, constant group composition, selection of topics, clear focus and concrete subjects, understanding the member organisations, thorough preparations, experienced chairman, quantitative analysis and members’ case presentations are the main enablers for successful multi-company benchmarking of business process and logistics development.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35321-0_72
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References
Jahnukainen J., Lahti M. and Luhtala M. (1995) LOGIPRO - Towards World Class Make-to-Order Supply Chains. Helsinki University of Technology, Industrial Economics and Industrial Psychology, Otaniemi
Lanning H. and Salminen A. (1997) A Step by Step Path for Implementing Change. Publications of IEMS 1997, International Conference on Industry, Engineering and Management Systems. 328 - 332.
Watson G. (1993) Strategic Benchmarking - How to Rate Your Company Against the Worlds Best. John Wiley & Sons, New York
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© 1998 IFIP International Federation for Information Processing
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Salminen, A., Lanning, H., Tarpila, JE., Roiha, M., Lahti, M. (1998). Benchmarking Organisational and Operational Development. In: Bititci, U.S., Carrie, A.S. (eds) Strategic Management of the Manufacturing Value Chain. IFIP — The International Federation for Information Processing, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35321-0_22
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DOI: https://doi.org/10.1007/978-0-387-35321-0_22
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6601-1
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