Abstract
This paper introduces the concept of active monitoring of business processes to enable a business to continually satisfy key stakeholder requirements with fewer people. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35321-0_72
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© 1998 IFIP International Federation for Information Processing
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Turner, T.J., Bititci, U.S. (1998). Maintaining reliability of business processes using active monitoring techniques. In: Bititci, U.S., Carrie, A.S. (eds) Strategic Management of the Manufacturing Value Chain. IFIP — The International Federation for Information Processing, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35321-0_19
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DOI: https://doi.org/10.1007/978-0-387-35321-0_19
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6601-1
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