Abstract
Reorganizing the IS function can contribute to its efficiency and effectiveness. Management can choose from a large number of organizational options. This leads to uncertainty and a need for decision support. The knowledge of experts in this domain was elicited using think aloud protocols. Next the protocols were analyzed to derive guidelines that can be applied in practice. During the analysis, several techniques were tried. This knowledge acquisition process turned out to be very complex and labor intensive but it also was a rich source of information.
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© 1997 Springer Science+Business Media Dordrecht
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Mantelaers, P. (1997). Acquiring Expert Knowledge on IS Function Design. In: Lee, A.S., Liebenau, J., DeGross, J.I. (eds) Information Systems and Qualitative Research. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35309-8_17
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DOI: https://doi.org/10.1007/978-0-387-35309-8_17
Publisher Name: Springer, Boston, MA
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