Abstract
Arising of competition in the global market and the use of modern technologies have driven efforts to improve the competitive factors of companies. Consequently, new approaches to increase productivity and improve performance in the industrial processes are required. This paper intends to present an alternative for development of a group of enterprises from various industrial sectors, with distinct characteristics. Its description is based on experiences and results achieved in a project developed by a team of the Industrial Engineering Program of Rio Grande do Sul State Federal University together with a group of industrial enterprises selected by FIERGS — the Rio Grande do Sul State Industries Federation — Brazil.
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References
FIERGS (1996) Final Evaluation Report (in portuguese). Projeto Gestdo Empresarial e Qualidade 1995, FIERGS - SENAI/RS, February 1996, Porto Alegre RS, Brazil.
Harrington, H.J. (1991) Business Process Improvement. Mc Graw Hill Inc., New York.
Hronec, S.M. (1993) Vital Signs. American Management Association, New York.
Spendolini, M.J. (1992) The Benchmarking Book. American Management Association, New York.
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© 1997 IFIP International Federation for Information Processing
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de Ledo, Á.G., Hansen, P.B. (1997). Business processes benchmarking A methodology analysis through practical cases. In: Doumeingts, G., Browne, J. (eds) Modelling Techniques for Business Process Re-engineering and Benchmarking. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35067-7_22
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DOI: https://doi.org/10.1007/978-0-387-35067-7_22
Publisher Name: Springer, Boston, MA
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