Abstract
Information integration, process integration or even the synergy between these two do not have their own intrinsic value. How they are experienced by the customer and how they serve the company adds to their significance. When building an integration framework or when rethinking business processes the value to the customers should be the guiding factor and the performance should be assessed from this viewpoint. In practice this is however difficult with the current modelling approaches being rather more structure than value oriented.
This paper presents a new way to combine existing familiar methods from different disciplines to achieve the customer orientation in rethinking business processes. The combination of methods also helps to identify the shared set of parameters in the business processes to respond to changes in an effective, timely and process-wide coherent manner. Combined methods support the cognitive process of human beings, where knowledge on enterprise, constraints of operating environment and goals of modelling are synthesised to produce new design alternatives. On the other hand, the approach takes advantage of computer simulation showing the real world potential hidden in different design alternatives. The methods are tested in a real world case of InterNAPS Ltd. in the process of handling key document-type (the Documentary Credit) information in the network of delivery logistics.
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© 1997 Springer Science+Business Media Dordrecht
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Rajala, M.M. (1997). Simulation supported business process performance assessment. In: Goossenaerts, J., Kimura, F., Wortmann, H. (eds) Information Infrastructure Systems for Manufacturing. DIISM 1996. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35063-9_22
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DOI: https://doi.org/10.1007/978-0-387-35063-9_22
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