Abstract
In this paper, we assume that managers are unfamiliar with the research concerning product innovation management because this research is not presented in a way that allows for comprehension and knowledge transfer. We therefore designed a knowledge-based system aimed at improving the intelligibility of the product innovation process and synthesising heterogeneous knowledge from different research fields by means of systemic modelling. Furthermore, the ‘DIAPASON’ system (a diagnosis tool of innovation process) is described and the results of the implementation of this pilot system in four industrial firms are presented. Finally, we discuss the need for further research to improve our understanding of complex organisational processes using knowledge modelling.
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Chanal, V., Lesca, H. (1996). A knowledge-based system to diagnose the innovation process in industrial firms. In: Sutcliffe, A., Benyon, D., van Assche, F. (eds) Domain Knowledge for Interactive System Design. IS&O 1996. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35059-2_3
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