Abstract
The organizational implementation of information systems is an important and problematic issue of information technology transfer. The case study presented in this paper deals with the introduction of an electronic mail system in a public service organization. An interpretive framework is used to understand the interplay of the different elements which influence the introduction process. It comprises three main components: the content of the introduction, the context in which it takes place, and the social process of the introduction. This involves both a cultural and a political perspective of the process. The analysis of the case is used to present some broader implications for understanding and managing introduction processes.
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Kautz, K. (1996). Information technology transfer and implementation: The introduction of an electronic mail system in a public service organization. In: Kautz, K., Pries-Heje, J. (eds) Diffusion and Adoption of Information Technology. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34982-4_7
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DOI: https://doi.org/10.1007/978-0-387-34982-4_7
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