Abstract
The combined trends of increasing levels of knowledge work, but declining productivity of knowledge workers have hampered efforts to improve overall corporate productivity in the industrialized world. The active management of knowledge work processes promises to provide a significant improvement in organization wide productivity. Process monitoring, a tool which measures realtime process performance, permits proactive management of processes and enables their continuous improvement. The design of a process monitoring tool is described along with industrial projects which demonstrate its usage.
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© 1995 Springer Science+Business Media Dordrecht
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Thomson, V.J. (1995). Process monitoring for continuous improvement. In: Browne, J., O’Sullivan, D. (eds) Re-engineering the Enterprise. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34876-6_28
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DOI: https://doi.org/10.1007/978-0-387-34876-6_28
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6387-4
Online ISBN: 978-0-387-34876-6
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