Abstract
IT investments are being increasingly undertaken as part of larger business process reengineering (BPR) exercises. The reported failure rates of such BPR projects are typically high. Effective management of the associated investment decision is, therefore, even more important for the success of the project and the business itself. A framework for the evaluation of such investments is presented, which extends existing appraisal techniques to account for important organisational factors. An industrial case study concerning the introduction of an Engineering Data Management (EDM) system is presented and analysed in terms of this framework. It is shown that the framework is amenable to the structuring of such an investment decision. The paper concludes with some recommendations for future extensions to the research.
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Renkema, T.J.W., Dolan, T.J. (1995). Investment-based Analysis of IT-enabled Business Process Reengineering. In: Browne, J., O’Sullivan, D. (eds) Re-engineering the Enterprise. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34876-6_14
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DOI: https://doi.org/10.1007/978-0-387-34876-6_14
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