Abstract
This paper presents the findings of an empirical survey of senior IT managers’ perceptions of their company’s approach to IT-related change in the UK. The survey was based upon a theoretically-derived framework for the classification of information systems development approaches; this is used to map trends in development approaches graphically. The findings of this study are also used to examine the feasibility of academic, business-process oriented approaches to IT-change strategies, which encourage high degrees of user-participation in the change process — an examination that has largely been missing from contemporary discussions of IT-related organizational change.
The paper thus has important implications for research and practice. Specifically, the findings suggest that the overall management approach to IT-related change is less critical to the extent of user-participation in the overall change-process than is the question of whether system development is performed in-house or by a third party. Additionally, these findings demonstrate the overriding preponderance of technical/functional approaches to IS development during the system design stage of development, regardless of whether a business/organizational or a technical/functional emphasis is given to the IT-related change overall.
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Gasson, S., Holland, N. (1996). The Nature and Processes of IT-Related Change. In: Orlikowski, W.J., Walsham, G., Jones, M.R., Degross, J.I. (eds) Information Technology and Changes in Organizational Work. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34872-8_13
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DOI: https://doi.org/10.1007/978-0-387-34872-8_13
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