Abstract
This paper describes the work done in the PROFF project to get the customer’s view of software product quality. The customers in this case are organizations that buy software for PCs and workstations. The main result is that the quality of service and follow-up activities are more important than the quality of the product itself. This observation should have an impact on the way we market and sell software products in the future.
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© 1996 Springer Science+Business Media Dordrecht
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Stålhane, T., Borgersen, P.C., Arnesen, K. (1996). In Search of the Customer’s Quality View. In: Bologna, S., Bucci, G. (eds) Achieving Quality in Software. IFIP — The International Federation for Information Processing. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34869-8_19
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DOI: https://doi.org/10.1007/978-0-387-34869-8_19
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-4392-0
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