Abstract
To determine the effects of a home grown Electronic Meeting System (EMS) on product quality. We surveyed 40 software development teams and their project sponsors. Teams were part of a single software development laboratory which itself is part of a large international organization. A model of intra-group conflict management which incorporates using an EMS to reduce work uncertainty is a significant predictor of product quality. Further, teams with higher levels of experience relied less on the EMS. This leads us to believe that using the EMS acts as a conflict management surrogate for less experienced teams.
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© 1995 Springer Science+Business Media Dordrecht
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Sawyer, S., Guinan, P.J. (1995). Team-Based Software Development Using an Electronic Meeting System: The Quality Pay-Off. In: Lee, M., Barta, BZ., Juliff, P. (eds) Software Quality and Productivity. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34848-3_11
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DOI: https://doi.org/10.1007/978-0-387-34848-3_11
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