Abstract
Due to increasing international competition, productive enterprises are currently searching for measures to improve their order processing. As the major potentialities for further improvements are strongly connected to the organization of production systems, the organizational performance has to be investigated and evaluated.
The following paper presents four different approaches for evaluating the organizational performance and for revealing potentialities for improvements, namely: controlling, branch comparison, benchmarking and simulation. Based on a comparison of these approaches, a conceptive concept for evaluation will be developed.
Considering certain prerequisites, four measures are defined in the shape of degrees of goal achievement. Such degrees of goal achievement compare the real performance of a production system to a theoretically optimal performance. The four measures refer to lead time, due-date dependability, utilization and work in progress of a production system.
The concept for evaluation is connected to a simulation-aided approach in order to improve the organizational performance. This concept is demonstrated by using a case study of an enterprise of mechanical engineering as an example. The case study is performed with the simulation tool FEMOS and results in a proposal for the reorganization of the departments for design and operations planning.
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Zülch, G., Grobel, T., Jonsson, U. (1995). Indicators for the Evaluation of Organizational Performance. In: Rolstadås, A. (eds) Benchmarking — Theory and Practice. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34847-6_35
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