Abstract
The following article describes Tandberg Data’s limited experience of Benchmarking and is related to Total Quality Management criteria. But first, it is necessary to put the activity into perspective by reflecting on some of the issues facing the company I represent and the business world at large.
Keywords
- Customer Satisfaction
- Business Unit
- Total Quality
- Total Quality Management
- Digital Equipment Corporation
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 1995 Springer Science+Business Media New York
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Jeneson, C. (1995). Benchmarking of Tandberg Data against EFQM’s (The European Foundation for Quality Management) Assessment Model. In: Rolstadås, A. (eds) Benchmarking — Theory and Practice. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34847-6_15
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DOI: https://doi.org/10.1007/978-0-387-34847-6_15
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-4595-5
Online ISBN: 978-0-387-34847-6
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