This panel will examine the impact of the growth of the service economy on organizations and information systems from four perspectives: (1) internal changes in organizations, both service providers and service clients, in terms of their structures, processes, and competencies; (2) redefinition of interorganizational relationships and redrawing of organizational boundaries and identities; (3) the role of IS in enabling these new collaborative relationships; and (4) the possibility of designing better applications to enhance organizations’ capacity to engage in service exchanges.
Chapter PDF
Similar content being viewed by others
References
Chesbrough, H., and Spohrer, J. 2006. “A Research Manifesto for Services Science,” Communications of the ACM (49:7), pp. 35-40.
Maglio. P. P., Srinivasan, S., Kreulen, J. T., and Spohrer, J. 2006. “Service Systems, Service Scientists, SSME, and Innovation,” Communications of the ACM (49:7), pp. 81-85.
Zhao, J. L. Tanniru, M. , and Zhang, L-J. 2007. “Services Computing as the Foundation of Enterprise Agility: Overview of Recent Advances and Introduction to the Special Issue,” Information Systems Frontiers (9:1), pp. 1-8.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2008 International Federation for Information Processing
About this paper
Cite this paper
Alter, S., Gal, U., Lipien, D., Lyytinen, K., Russo, N. (2008). Information Systems and the Service Economy: A Multidimensional Perspective. In: Barrett, M., Davidson, E., Middleton, C., DeGross, J.I. (eds) Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. IFIP — The International Federation for Information Processing, vol 267. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-09768-8_26
Download citation
DOI: https://doi.org/10.1007/978-0-387-09768-8_26
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-09767-1
Online ISBN: 978-0-387-09768-8
eBook Packages: Computer ScienceComputer Science (R0)