The transformation of modern economies into predominantly service-based economies is happening on a global scale. While services are not new, the scale and complexity of globally dispersed services are growing rapidly. These transformations are enabled by—and often dependent on—information technologies and are fueled by processes of globalization. Transformational change provides opportunities for innovation in business models, collaborations, and work practices but also presents challenges to established practices within industries and organizations. The aims of the IFIP Working Group 8.2 Conference on IT in the Service Economy were to better understand the possibilities and challenges of these transformations and to examine key implications for organizations, their employees, and IT professionals in the 21st century service economy.
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Keywords
- Service Work
- Service Innovation
- Service Economy
- Global Software Development
- Software Process Improvement
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 2008 International Federation for Information Processing
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Barrett, M., Davidson, E. (2008). Exploring the Diversity of Service Worlds in the Service Economy. In: Barrett, M., Davidson, E., Middleton, C., DeGross, J.I. (eds) Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. IFIP — The International Federation for Information Processing, vol 267. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-09768-8_1
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