Innovating the Public Administration is not just the union of various tasks (innovating institutions, reengineering administrative processes and using innovative technologies) performed in isolation, because of the additional complexity coming from their coupling. Conceptual modelling techniques and rapid prototyping tools can help public managers and administrators to better understand the reciprocal dependencies between the various tasks and to bridge the gap between the different cultures and languages (juridical, organizational, managerial, information technology, \ldots ) typical of the e-Government.
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Bochicchio, M.A., Longo, A., Longo, F., Bernardo, A. (2008). SIFET-CBA Project. In: Mazzeo, A., Bellini, R., Motta, G. (eds) E-Government Ict Professionalism and Competences Service Science. IFIP International Federation for Information Processing, vol 280. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-09712-1_23
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