Building Knowledge Advantage: Internal Market Imperatives

Abstract

It is becoming increasingly clear that traditional ways of managing activities within knowledge services organizations are no longer appropriate. In a departure for 20 ^th century models, this chapter develops an internal market framework for controlling knowledge centers, units and workers engaged in the generation of value-added solutions and knowledge stocks within the organization. In this chapter, market principles are brought into the firm as a nonconventional way of nourishing creativity within knowledge services and as a foundation for managerial control.