Communication tools

Abstract

The ability to communicate effectively forms a key part of the process you are undertaking in your job search, whether you are face to face, on the telephone or writing to a potential employer. To communicate well you need to develop and practise core skills in:

• active listening (content and tone of voice);

• observation (of body language, gestures, etc.);

• speaking (in a manner appropriate to the listener);

• writing (using language that is clearly understood by the reader);

• interpretation of the written word (for example, the content of an advertisement);

• creating an environment where two-way contact can be maintained.

The single biggest problem in communication is the illusion that it has taken place.

George Bernard Shaw (1856–1950)