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Contracting: The Experience of Service Delivery Agencies

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Voluntary Organisations and Social Policy in Britain

Abstract

In this chapter we turn from consideration of the broad social policy context and a major theme or ‘current’ of the contemporary policy agenda to the first of a series of studies of specific areas of policy implementation. Its focus is one of the most significant changes of the 1990s for organisations involved in the delivery of welfare services in the UK, the implementation in 1993 of the NHS and Community Care Act 1990. The chapter draws on the findings from three separate but interlinked studies1 to highlight significant impacts of the contract culture on the finances and management of these organisations and on the ways in which volunteers were involved in their work.

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© 2001 Duncan W. Scott and Lynne Russell

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Scott, D.W., Russell, L. (2001). Contracting: The Experience of Service Delivery Agencies. In: Harris, M., Rochester, C. (eds) Voluntary Organisations and Social Policy in Britain. Palgrave, London. https://doi.org/10.1007/978-0-230-80224-7_4

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