Abstract
Until the election of Margaret Thatcher’s Conservative government in 1979, the idea of ‘user involvement’ in voluntary organisations was largely rooted in notions of democratic participation. The new government shifted the focus to ideas of consumer preference and demands (Deakin, 1996), fuelled by New Right notions of dismantling the state and enhancing individual freedom.
Preview
Unable to display preview. Download preview PDF.
References
Barnes, M. and A. Walker (1996) ‘Consumerism versus empowerment: a principled approach to the involvement of older service users’, Policy and Politics, 24 (4): 375–93.
Beresford, P. and S. Croft (1993) Citizen Involvement: A Practical Guide for Change, Macmillan, Basingstoke.
CAG Consultants (1996) A Guide to User Feedback Methods, London Boroughs Grants Committee, London.
Campbell, J. and M. Oliver (1996) Disability Politics: Understanding our Past, Changing our Future, Routledge, London.
Coote, A. (ed.) (1992) The Welfare of Citizens: Developing New Social Rights, Institute of Public Policy Research/Rivers Oram Press, London.
Deakin, N. (1996) ‘What does contracting do to users?’, in D. Billis and M. Harris (eds) Voluntary Agencies: Challenges of Organisation and Management, Macmillan, Basingstoke.
Drake, R. and D. Owens (1992) ‘Consumer involvement and the voluntary sector in Wales: breakthrough or bandwagon’, Critical Social Policy, 33: 76–86.
Driver, S. and L. Martell (1998) New Labour: Politics After Thatcherism, Polity Press, Cambridge.
Etzioni, A. (1993) The Spirit of Community: The Reinvention of American Society, Simon & Schuster, New York.
Goss, S. and C. Miller (1995) From Margin to Mainstream: Developing User- and Carer-centred Community Care, Joseph Rowntree Foundation, York.
Griffiths, R. (1988) Community Care: Agenda for Action, HMSO, London.
Hargreaves, I. (1998) ‘This time, there is an alternative’, New Statesman, 11 September: 30–2.
Harrow, J. and P. Palmer (1998) ‘Reassessing charity trusteeship in Britain? towards Conservatism, not change’, Voluntas, 9 (2): 171–85.
Hasler, F. (1997) In the Right Hands: Changing Control and Culture in a Disability Organisation, VOLPROF, The City University, London.
Home Office (1998) Compact: Getting Right Together, Home Office, London.
Howlett, S. and M. Locke (1997) ‘Governance in the voluntary sector and the reciprocal relationship in the governance of localities’, proceedings of the 3rd ‘Researching the Voluntary Sector’ conference, National Council for Voluntary Organisations, London.
Howlett, S. and M. Locke (1998) ‘Trusting in trust’, proceedings of the 4th ‘Researching the Voluntary Sector’ conference, National Council for Voluntary Organisations, London.
Howlett, S. and M. Locke (1999) ‘Volunteering for Blair: the Third Way’, Voluntary Action, 1 (2): 67–76.
Knight, B. (1993) Voluntary Action, Home Office, London.
Kumar, S. (1997) Accountability Relationships between Voluntary Sector ‘Providers’, Local Government ‘Purchasers’ and Service Users in the Contracting State, York Publishing Services, York.
Le Grand, J. (1997) ‘Knights, knaves or pawns? Human behaviour and social policy’, Journal of Social Policy, 26 (2): 149–69.
Le Grand, J. and W. Bartlett (1993) Quasi-Markets and Social Policy, Macmillan, Basingstoke.
Lewis, J. and H. Glennerster (1996) Implementing the New Community Care, Open University Press, Buckingham.
Lindow V. (1994) Self-Help Alternatives to Mental Health Services, MIND, London.
Lindow, V. and J. Morris (1995) Service User Involvement: Synthesis of Findings and Experience in the Field of Community Care, York Publishing Services, York.
Michael, A. (1998) ‘This way to the active community’, New Statesman, 20 February 1998: 20–1.
Mocroft, I. and C. Thomason, (1993) ‘The evolution of community care and voluntary organisations’, in S. Saxon-Harrold and J. Kendall (eds) Researching the Voluntary Sector: A National, Local and International Perspective, Charities Aid Foundation, Tonbridge.
Monach, J. and L. Spriggs (1994) ‘The consumer role’, in N. Malin (ed.) Implementing Community Care, Open University Press, Buckingham.
Morris, J. (1994) The Shape of Things to Come: User-Led Social Services, National Institute for Social Work, London.
Oliver, M. (1996) ‘User involvement in the voluntary sector–a view from the disability movement’, in Commission on the Future of the Voluntary Sector, Meeting the Challenge of Change: Voluntary Action into the 21st Century: Summary of Evidence and Selected Papers, National Council for Voluntary Organisations, London.
Popper, K. (1994) The Myth of the Framework, Routledge, London.
Read, J. and J. Wallcraft (1992) Guidelines for Empowering Users of Mental Health Services, COHSE/MIND, London.
Robson, P. (1996) ‘Who owns voluntary organizations?’, proceedings of the 2nd ‘Researching the Voluntary Sector’ conference, National Council for Voluntary Organisations, London.
Robson, P. and M. Locke (1997) ‘Accountability and user involvement’, in P. Palmer and E. Hoe (eds) Voluntary Matters: Management and Good Practice in the Voluntary Sector, Directory of Social Change and The Media Trust, London.
Robson, P., M. Devenney and M. Locke (forthcoming) Laying the Foundations: A Rough Guide to Increasing Service Participant Involvement, Policy Press, Bristol.
Robson, P., M. Locke and J. Dawson (1997) Consumerism or Democracy? User Involvement in the Control of Voluntary Organizations, Policy Press, Bristol.
Taylor, M. (1996) ‘The future of user involvement in the voluntary sector: a contribution to the debate’, in Commission on the Future of the Voluntary Sector, Meeting the Challenge to Change: Voluntary Action into the 21st Century, National Council for Voluntary Organisations, London.
Taylor, M. and J. Lewis (1997) ‘Contracting: what does it do to voluntary and nonprofit organizations?’, in Perri 6 and J. Kendall (eds) The Contract Culture in Public Services, Arena/Avebury, Aldershot.
Taylor, M., J. Langan and P. Hoggett (1995) Encouraging Diversity: Voluntary and Private Organisations in Community Care, School for Advanced Urban Studies, University of Bristol, Bristol.
Tumim, W. (1992) On Trust, National Council for Voluntary Organisations, London.
Editor information
Editors and Affiliations
Copyright information
© 2001 Michael Locke, Paul Robson and Steven Howlett
About this chapter
Cite this chapter
Locke, M., Robson, P., Howlett, S. (2001). Users: At the Centre or on the Sidelines?. In: Harris, M., Rochester, C. (eds) Voluntary Organisations and Social Policy in Britain. Palgrave, London. https://doi.org/10.1007/978-0-230-80224-7_14
Download citation
DOI: https://doi.org/10.1007/978-0-230-80224-7_14
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-79314-5
Online ISBN: 978-0-230-80224-7
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)