Abstract
This chapter looks at:
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the advantages and disadvantages of written and oral communication
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how you can write letters which achieve their purpose — to convey your message and maintain goodwill
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the mechanics of letter writing and letter layout so that the finished product will complement your message
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some tips on dictating.
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Further reading
Maitland, Iain, Write That Letter!, Kogan Page, 2000
Copyright information
© 2004 Nicky Stanton
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Cite this chapter
Stanton, N. (2004). Writing business letters. In: Mastering. Palgrave Master Series. Palgrave, London. https://doi.org/10.1007/978-0-230-21164-3_14
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DOI: https://doi.org/10.1007/978-0-230-21164-3_14
Publisher Name: Palgrave, London
Print ISBN: 978-1-4039-1709-6
Online ISBN: 978-0-230-21164-3
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)