Abstract
A quality circle is a discussion group which meets on a regular basis to identify quality problems, investigate solutions and make recommendations as to the most suitable solution. The members of quality circles are employees and may include individuals with specific skills or expertise, such as engineers, quality inspectors or salespersons. Quality circles were first created in the 1950s in the Toyota motor company. In the 1980s this Japanese form of employee participation and consultation was adopted on a large scale in both Europe and the US. Quality circles aim to use untapped knowledge from employees, as well as providing them with the opportunity to show their knowledge and talents in terms of their problem-solving skills.
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References
See also Working Time Regulations 1998 (UK); Working Time Regulations 1999; and Working Time (Amendment) Regulations 2002.
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© 2004 Jonathan Sutherland and Diane Canwell
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Sutherland, J., Canwell, D. (2004). Qq. In: Key Concepts in Human Resource Management. Palgrave Key Concepts. Palgrave, London. https://doi.org/10.1007/978-0-230-20464-5_17
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DOI: https://doi.org/10.1007/978-0-230-20464-5_17
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