Skip to main content

The Internet as a Source of Health Information and Services

  • Chapter
  • First Online:
Advancements and Innovations in Health Sciences

Abstract

The Internet is increasingly used for health-related purposes and evolves with the ever-changing needs of patients. The aim of this study was to assess the level of reliance on the Internet as a health information source, to examine which online communication activities are the most common for health purposes, and to determine the attitudes and needs of patients in this area and the factors affecting its use. A total of 1000 adults were selected from the Polish population by random sampling. The survey was administered by the Computer-Assisted Telephone Interview (CATI). The study concluded that 76.9% of the participants used the Internet for health purposes, among whom 72.6% of active and 27.4% of passive users were distinguished. The role of the Internet as a source of health information has increased, which corresponds to a growing interest in online health services. The majority of individuals searching for health information in the Internet lived in urban areas, had a high level of education, and was professionally active. We conclude that the increased interest in the use of the Internet related to health determines the direction in which e-health should be developed in the future.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 109.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 139.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 139.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Andreassen HK, Bujnowska–Fedak MM, Chronaki CE, Dumitru RC, Pudule I, Santana S, Voss H, Wynn R (2007) European citizens’ use of e-health services: a study of seven countries. BMC Public Health 7(1):53

    Article  PubMed  PubMed Central  Google Scholar 

  • Asibey BO, Agyemang S, Dankwah AB (2017) The internet use for health information seeking among Ghanaian university students: a cross–sectional study. Int J Telemed Appl 2017:1756473

    Google Scholar 

  • Beckjord EB, Finney Rutten LJ, Squiers L, Arora NK, Volckmann L, Moser RP, Hesse BW (2007) Use of the internet to communicate with health care providers in the United States: estimates from the 2003 and 2005 Health Information National Trends Surveys (HINTS). J Med Internet Res 9(3):e20

    Article  PubMed  PubMed Central  Google Scholar 

  • Bidmon S, Terlutter R (2015) Gender differences in searching for health information on the internet and the virtual patient–physician relationship in Germany: exploratory results on how men and women differ and why. J Med Internet Res 17(6):e156

    Article  PubMed  PubMed Central  Google Scholar 

  • Blusi M, Jong M, Dalin R (2016) Older people using e–health services–exploring frequency of use and associations with perceived benefits for spouse caregivers. Informatics 3(3):15

    Article  Google Scholar 

  • Bujnowska–Fedak MM (2015) Trends in the use of the Internet for health purposes in Poland. BMC Public Health 15:194

    Article  PubMed  PubMed Central  Google Scholar 

  • Bujnowska–Fedak MM, Mastalerz–Migas A (2015) Usage of medical internet and e–health services by the elderly. Adv Exp Med Biol 834:75–80

    Article  PubMed  Google Scholar 

  • Bujnowska–Fedak MM, Pirogowicz I (2014) Support for e–health services among elderly primary care patients. Telemed E Health 20(8):696–704

    Article  Google Scholar 

  • Burke BL Jr, Hall RW (2015) Section on telehealth care. telemedicine: pediatric applications. Pediatrics 136(1):e293–e308

    Article  PubMed  PubMed Central  Google Scholar 

  • Chiu Y (2011) Probing, impelling, but not offending doctors: the role of the internet as an information source for patients’ interactions with doctors. Qual Health Res 21(12):1658–1666

    Article  PubMed  Google Scholar 

  • Connolly KK, Crosby ME (2014) Examining e–health literacy and the digital divide in an underserved population in Hawaii. Hawaii J Med Public Health 73(2):44–48

    PubMed  PubMed Central  Google Scholar 

  • Cresci MK, Yarandi HN, Morel RW (2010) The digital divide and urban older adults. Comput Inform Nurs 28(2):88–94

    Article  PubMed  Google Scholar 

  • Ek S (2015) Gender differences in health information behaviour: a Finnish population–based survey. Health Promot Int 30(3):736–745

    Article  PubMed  Google Scholar 

  • Fox S (2011a) Who doesn’t gather health information online? Pew Research Center http://www.pewinternet.org/2011/10/18/who–doesnt–gather–health–information–online/. Accessed on 08 Aug 2018

  • Fox S (2011b) The social life of health information. Pew Internet and American Life Project. http://pewinternet.org/~/media//Files/Reports/2011/PIP_Social_Life_of_Health_Info.pdf. Accessed on 08 Aug 2018

  • Fox S, Duggan M (2013) Health online 2013. Pew Research Center http://pewinternet.org/Reports/2013/Health–online.aspx. Accessed on 08 Aug 2018

  • Jensen JD, King AJ, Davis LA, Guntzville LM (2010) Utilization of internet technology by low–income adults: the role of health literacy, health numeracy, and computer assistance. J Aging Health 22(6):804–826

    Article  PubMed  Google Scholar 

  • Klemm P, Hurst M, Dearholt SL, Trone SR (1999) Gender differences on Internet cancer support groups. Comput Nurs 17(2):65–72

    CAS  PubMed  Google Scholar 

  • Kummervold PE, Chronaki CE, Lausen B, Prokosch HU, Rasmussen J, Santana S, Staniszewski A, Wangber SC (2008) E-health trends in Europe 2005–2007: a population–based survey. J Med Internet Res 10(4):e42

    Article  PubMed  PubMed Central  Google Scholar 

  • Livingston G, Minushkin S, Cohn D (2008) Hispanics and health care in the United States. Access, information and knowledge. Pew Research Center http://www.pewhispanic.org/2008/08/13/hispanics–and–health–care–in–the–united–states–access–information–and–knowledge/. Accessed on 19 Aug 2018

  • Lustria ML, Smith SA, Hinnant CC (2011) Exploring digital divides: an examination of eHealth technology use in health information seeking, communication and personal health information management in the USA. Health Inf J 17(3):224–243

    Article  Google Scholar 

  • Neter E, Brainin E (2012) E-health literacy, extending the digital divide to the realm of health information. J Med Internet Res 14(1):e19

    Article  PubMed  PubMed Central  Google Scholar 

  • O’Toole J, Sinclair M, Leder K (2008) Maximising response rates in household telephone surveys. BMC Med Res Methodol 8:71

    Article  PubMed  PubMed Central  Google Scholar 

  • Peeters JM, Wiegers TA, Friele RD (2013) How technology in care at home affects patient self–care and self–management: a scoping review. Int J Environ Res Public Health 10(11):5541–5564

    Article  PubMed  PubMed Central  Google Scholar 

  • Rice RE (2006) Influences, usage, and outcomes of Internet health information searching: multivariate results from the Pew surveys. Int J Med Inform 75(1):8–28

    Article  PubMed  Google Scholar 

  • Romano MF, Sardella MV, Alboni F, Russo L, Mariotti R, Nicastro I, Barletta V, Di Bello V (2015) Is the digital divide an obstacle to e-health? An analysis of the situation in Europe and in Italy. Telemed J E Health 21(1):24–35

    Article  PubMed  Google Scholar 

  • Santana S, Lausen B, Bujnowska–Fedak M, Chronaki CE, Kummervold PE, Rasmussen J, Sorensen T (2010) Online communication between doctors and patients in Europe: status and perspectives. J Med Internet Res 12(2):e20

    Article  PubMed  PubMed Central  Google Scholar 

  • Santana S, Lausen B, Bujnowska–Fedak M, Chronaki CE, Prokosch HU, Wynn R (2011) Informed citizen and empowered citizen in health: results from an European survey. BMC Fam Pract 12:20

    Article  PubMed  PubMed Central  Google Scholar 

  • Tarver WL, Menser T, Hesse BW, Johnson TJ, Beckjord E, Ford EW, Huerta TR (2018) Growth dynamics of patient-provider internet communication: trend analysis using the Health Information National Trends Survey (2003 to 2013). J Med Internet Res 20(3):e109

    Article  PubMed  PubMed Central  Google Scholar 

  • Thai CL, Gaysynsky A, Falisi A, Chou WYS, Blake K, Hesse BW (2018) Trust in health information sources and channels, then and now: evidence from the Health Information National Trends Survey (2005–2013). In: Hale TM, Chou WY, Cotten SR, Khilnani A (eds) eHealth: current evidence, promises, perils and future directions (Studies in Media and Communications, vol. 15). Emerald Publishing Limited, Bingley

    Google Scholar 

  • Waligóra J, Bujnowska–Fedak MM (2019) Online health technologies and mobile devices: attitudes, needs and future. Adv Exp Med Biol. in press

    Google Scholar 

  • Wellstead P (2011) Information behaviour of Australian men experiencing stressful life events: the role of social networks and confidants. Information Research: an International Electronic Journal 16 http://informationr.net/ir/16–2/paper474.html. Accessed on 07 Aug 2018

  • Zach L, Dalrymple PW, Rogers ML, Williver–Far H (2012) Assessing Internet access and use in a medically underserved population: implications for providing enhanced health information services. Health Inf Libr J 29(1):61–71

    Article  Google Scholar 

  • Zajac IT, Flight IHK, Wilson C, Turnbull D, Cole S, Young G (2012) Internet usage and openness to internet–delivered health information among Australian adults aged over 50 years. Australas Med J 5(5):262–267

    Article  PubMed  PubMed Central  Google Scholar 

Download references

Acknowledgments

This chapter forms a part of national surveys on the use of Internet and e-health services in Poland conducted by Wroclaw Medical University in Poland. The authors would like to thank Tomasz Kujawa for his methodological and statistical help.

Conflicts of Interest

The authors declare no conflicts of interest in relation to this chapter.

Ethical Approval

All procedures performed in this study were in accordance with the ethical standards of the institutional research committee and with the 1964 Helsinki Declaration and its later amendments. The study protocol was approved by the Bioethics Committee of Wroclaw Medical University in Wroclaw, Poland (permit ST.C290.17.040/2017).

Informed Consent

All of the participants were provided with comprehensive information concerning the objectives and scope of the survey and gave their informed consent.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Maria M. Bujnowska-Fedak .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Bujnowska-Fedak, M.M., Waligóra, J., Mastalerz-Migas, A. (2019). The Internet as a Source of Health Information and Services. In: Pokorski, M. (eds) Advancements and Innovations in Health Sciences. Advances in Experimental Medicine and Biology(), vol 1211. Springer, Cham. https://doi.org/10.1007/5584_2019_396

Download citation

Publish with us

Policies and ethics