Abstract
The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality. The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.
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Davenport, E., Horton, K. (2007). Where and When was Knowledge Managed?. In: McInerney, C.R., Day, R.E. (eds) Rethinking Knowledge Management. Information Science and Knowledge Management, vol 12. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-71011-6_7
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DOI: https://doi.org/10.1007/3-540-71011-6_7
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