Embedded Training for Complex Information Systems
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One solution to providing affordable operator training in the workplace is to augment applications with intelligent embedded training systems. Intelligent embedded training is highly interactive: trainees practice problem-solving tasks on the prime application with guidance and feedback from the training system. We group the necessary assistance mechanisms into three layers: (1) an application interface layer, (2) an action interpretation layer, and (3) a training services layer. We discuss these layers, their interactions, and our prototype implementation of each one.
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